Arbour Heights

About Us

Our Living Tapestry

Our Living Tapestry Philosophy was developed to create an environment
that is home like and weaves together pets, plants, and programs involving children.
Dogs, cats, fish and birds are considered members of the family and bring life and vitality to our home.
From a desire to make a long term care experience one that includes joy, laughter and vitality,
our Living Tapestry philosophy is an integral part of Arbour Heights
and one that is embraced by our residents, volunteers and staff.

Our Home has a peanut aware environment.

Our Leadership Team:

Administrator: Christine Sellery; csellery@arbourheights.ca; ext 501

Acting DOC/Assistant Director of Care: Kyah Dillon, kdillon@arbourheights.ca; ext 504

Clinical Nurse Manager: Jessica Graf, jgraf@arbourheights.ca; ext 505

Office Manager: Beth Sproule, bsproule@arbourheights.ca; ext 519

Family and Community Coordinator: Sherry Parr; sparr@arbourheights.ca; ext 511

Director of Nutrition and Environmental Services: Nicole Shotton, nshotton@arbourheights.ca; ext 509

Resident Support Services Manager (Recreation & Volunteer Services): Wendy Harris; wharris@arbourheights.ca; ext 512

Volunteer Services

Volunteers are an integral part of our resident care team and provide hands on support for resident programs which include activities, visitation, pet care and more.

The Volunteer Program is coordinated by the Recreation & Volunteer Coordiator
Please Call us at 613-544-1155613-544-1155 ext 544 or email us at rvc@arbourheights.ca
to find out more about our Volunteer Program and how you can participate. You can complete the application online by clicking the "Volunteers apply here" link on the Recreation & Volunteers tab.

We are always looking for friendly visitors, recreation help and help in our cafe. Many other opportunities available!


Moving into Arbour Heights

If you are interested in residency with us,
an application can be made through the SECCAC Central Access Team
1.800.668.0901

*Tours are available by appointment only. Please contact us to set up a time for you to see our beautiful home. See "Contact Us" section for information.

For pictures of the home, please see our Facebook Page (you do not need a Facebook account to access).

https://www.facebook.com/media/set/?set=a.531402023635653.1073741833.189679804474545&type=3&uploaded=1

To see a video of our home, please click on the link below:

http://youtu.be/zenu1LniElU

Send an email to a resident:

residents@arbourheights.ca

Please include the following information with your message:

-Residents' full name

-Residents' room number (if you know it)

-Your full name and your email address

Click here for more information.

Announcing another CARF Three-Year Accreditation

We are pleased to report to you that Arbour Heights Long-Term Care Residence has been accredited for a period of three years for its Person-Centered Long-Term Care Community. This is the first accreditation that the international accrediting body, CARF, has awarded to Arbour Heights.

By pursuing and achieving accreditation, Arbour Heights has demonstrated that it meets international standards for quality and is committed to pursuing excellence.

This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows our organization's substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable, and of the highest quality.

CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process that centers on enhancing the lives of the persons served. Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF International, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services.

We would welcome an opportunity to further acquaint you with our services and respond to your questions. We believe our organization is a valuable asset, and our CARF accreditation underscores our commitment to the community we serve.

Arbour Heights Accreditation Report.pdf

2016-2019 Accreditation Report 84126.pdf

 

Arbour Heights in the News

OLTCA Morning Report featured our "Arbour Bistro" program. Check out the link for the article!

http://www.oltca.com/axiom-post/644

OLTCA Morning Report featured our tattoo fundraiser for Alzheimer's Society. Check out the link for the article!

http://www.oltca.com/sites/default/files/Morning%20Reports/2013/February/Dedicated%20Arbour%20Heights%20Staff%20Marked%20for%20Life.pdf

OLTCA Morning Report featured two of our wonderful residents Dora and Pam. What an amazing friendship. Thanks for sharing your story and inspiring us all!

http://www.oltca.com/axiom-post/757

 

LTC Service Accountability Agreement:

LHIN L-SAA eff 04.01.2016.pdf

Privacy Policy: ADM-III-45 Arbour Heights online Privacy Policy.pdf

all rights reserved - Arbour Heights - © 2011